1. Where do you deliver?

We currently ship orders to addresses within the United Kingdom only.

2. How much does shipping cost?

We offer free standard shipping on all orders, with no minimum purchase required.

3. How long will delivery take?

Our standard delivery time is 6–10 business days, which includes:

• Handling time: 1–3 business days

• Transit time: 5–7 business days (Monday – Friday)

4. Do you provide order tracking?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).

5. What payment methods do you accept?

We accept secure payments in GBP (£) through major debit and credit cards. All transactions are processed safely.

6. Can I return a product?

Yes. We accept returns within 30 days of delivery, provided the product is unused, in its original condition, and with original packaging. Please contact us at support@crown-glow.com before sending any return.

7. Do you offer refunds?

Once we receive and inspect your returned item, we will process your refund within 14 business days. Refunds are issued to your original payment method.

8. Are your products guaranteed?

Yes. All our products are carefully checked for quality before shipping. If you receive a defective or damaged item, please contact us immediately, and we will arrange a replacement or refund at no extra cost.

9. How can I contact you?

You can reach our support team at:

• Email: support@crown-glow.com

• Phone: +44 7476 929309
  We aim to respond to all inquiries within 1 business day.

10. Who operates Crown & Glow?

Crown & Glow is operated by YOULAN SOCIEDAD LIMITADA, a registered company (Registration Number: B56896814). Our registered address is Calle Cruces de San Juan 47, Las Palmas de Gran Canaria, Las Palmas, 35015, Spain.